aero43 is committed to protecting your personal information and ensuring transparency in how we collect, use, store, and share your data. This Privacy Policy explains your rights and our responsibilities under applicable data protection laws.
Effective Date: January 1, 2026All personal data and transactions protected by 256-bit SSL encryption, the same security standard used by major financial institutions.
We never sell, rent, or trade your personal information to third-party marketers. Your data is yours, not a product.
Clear explanations of what data we collect, why we need it, how long we keep it, and who has access to it.
Access, correct, or request deletion of your personal data. Withdraw consent for marketing communications at any time.
Our data handling practices align with international standards including GDPR principles, even though we operate offshore.
Personal data retained only as long as necessary for legal, operational, or security purposes. Automatic deletion thereafter.
This Privacy Policy applies to all personal information collected by aero43 through our website, mobile applications, customer service channels, and any other interaction you have with our platform. By creating an account or using aero43 services, you consent to the data practices described in this policy.
aero43 operates as an international online gambling platform licensed by offshore regulatory authorities. We serve Indonesian players while maintaining data storage and processing infrastructure outside Indonesia. Our privacy practices comply with international data protection standards and the specific requirements of our licensing jurisdictions.
This policy should be read in conjunction with our Terms & Conditions and our Responsible Gaming policies. If you have questions about how your data is handled, please contact our Data Protection Officer at [email protected].
aero43 collects several categories of personal information to provide you with gambling services, ensure platform security, comply with legal requirements, and improve user experience. The specific data we collect includes:
When you create an aero43 account, we collect:
To comply with international gaming regulations and prevent fraud, we require:
Every piece of data we collect serves a specific, legitimate purpose: identity verification prevents underage gambling and fraud; financial data enables deposits and withdrawals; technical data protects against hacking and bot attacks; communication records help resolve disputes and improve service quality. We do not collect unnecessary information.
aero43 uses your personal data for the following purposes, all of which are necessary to operate a secure, compliant, and user-friendly gambling platform:
Note: You can opt out of marketing communications at any time by clicking "unsubscribe" in any promotional email or adjusting your preferences in account settings.
aero43 does not sell your personal information to third parties. We only share your data in the following limited circumstances, and always with appropriate safeguards:
We share data with trusted third-party companies that help us operate the platform:
We may disclose your information when legally required to do so:
If aero43 undergoes a merger, acquisition, reorganization, or sale of assets, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified via email of any such change in ownership and given the opportunity to delete your account if you do not wish to continue under the new ownership.
To be absolutely clear, aero43 will NEVER:
aero43 retains your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes. Our retention periods are as follows:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account Profile Data | Duration of account + 7 years after closure | Legal requirement for financial services and AML compliance |
| KYC Documents (ID, Selfie) | Duration of account + 7 years after closure | Regulatory requirement and fraud prevention |
| Transaction History | Duration of account + 7 years after closure | Tax reporting, dispute resolution, and audit requirements |
| Betting and Gameplay Data | Duration of account + 2 years after closure | Dispute resolution and responsible gaming monitoring |
| Customer Support Records | 3 years from last interaction | Quality assurance and dispute resolution |
| Marketing Consent Records | Until consent withdrawn + 1 year | Proof of consent for compliance purposes |
| Technical Logs (IP, Device) | 90 days | Security monitoring and troubleshooting |
You have the right to request deletion of your personal data. However, this right is not absolute and is subject to certain limitations:
To request data deletion, contact [email protected] with the subject line "Data Deletion Request" and include your account username and registered email for verification.
Under applicable data protection laws and aero43 policies, you have the following rights regarding your personal information:
You may request a copy of all personal data we hold about you. This includes your account details, transaction history, KYC documents, betting records, and communication logs. We will provide this data in a structured, machine-readable format (CSV or JSON) within 30 days of your request. There is no charge for your first access request per year; subsequent requests may incur a reasonable administrative fee.
If any of your personal information is inaccurate or incomplete, you have the right to correct it. You can update most information directly through your account settings (email, phone number, address). For changes to your legal name or date of birth, contact customer support with supporting documentation as these are verified fields tied to KYC compliance.
You may request deletion of your personal data, subject to legal retention requirements described above. This right applies when: the data is no longer necessary for the purposes it was collected; you withdraw consent for data processing; you object to processing and no overriding legitimate grounds exist; or the data was processed unlawfully. Note that exercising this right typically requires closing your account permanently.
You can request that we limit how we use your data in certain circumstances, such as: while we verify the accuracy of contested data; when processing is unlawful but you prefer restriction over deletion; when we no longer need the data but you need it for legal claims; or while we assess whether our legitimate interests override your objection to processing.
You have the right to receive your personal data in a portable format and transmit it to another service provider. This applies to data you provided to us (registration details, betting history) and data processed based on your consent or contract performance. We will provide data in CSV or JSON format within 30 days.
You have an absolute right to object to processing of your data for direct marketing purposes. Simply click "unsubscribe" in promotional emails or adjust marketing preferences in your account settings. For other types of processing (e.g., fraud detection, legal compliance), your right to object is more limited and must be balanced against aero43's legitimate interests and legal obligations.
Where we process data based on your consent (e.g., marketing communications, optional analytics), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal. Note that some data processing is necessary for account operation and cannot be opted out of while maintaining an active account.
If you believe aero43 has violated your privacy rights or mishandled your personal data, you have the right to file a complaint with our Data Protection Officer at [email protected]. We commit to investigating all complaints thoroughly and responding within 14 business days. If you are unsatisfied with our response, you may escalate to the data protection authority in our licensing jurisdiction.
aero43 uses cookies and similar technologies to enhance your experience, maintain session security, and analyze platform usage. A cookie is a small text file stored on your device by your web browser. Our cookies do not contain personal identification information directly, but they are linked to your account when you log in.
You can control cookies through your browser settings. Most browsers allow you to block cookies, delete existing cookies, or receive warnings before cookies are stored. However, disabling cookies may prevent you from accessing certain features of aero43, including logging into your account. Instructions for managing cookies vary by browser—consult your browser's help documentation for specific guidance.
aero43 operates internationally with servers and data processing facilities located outside Indonesia. When you use our services, your personal data may be transferred to, stored in, and processed in countries such as Curacao, Malta, the Philippines, or other jurisdictions where our infrastructure and service providers are located. These countries may have different data protection laws than Indonesia.
We ensure that any international data transfers comply with applicable data protection standards through the following safeguards: contractual clauses requiring service providers to maintain equivalent data protection; use of encryption during data transmission; limiting access to personal data on a need-to-know basis; and regular security audits of our international partners.
By using aero43 services, you acknowledge and consent to the transfer of your data outside Indonesia for the purposes described in this Privacy Policy.
Protecting your personal information is a top priority for aero43. We implement industry-standard technical and organizational security measures including:
Despite these measures, no system is completely secure. If you believe your account has been compromised or if you notice suspicious activity, immediately change your password and contact our security team at [email protected].
aero43 services are strictly for adults aged 21 years and older. We do not knowingly collect personal information from anyone under 21. Our age verification processes during registration and KYC are designed to prevent minors from accessing our platform.
If we discover that we have inadvertently collected data from someone under 21 years of age, we will immediately delete that information, suspend the account, and forfeit any deposits or winnings. Parents or guardians who believe their child has provided personal information to aero43 should contact us immediately at [email protected] so we can take appropriate action.
aero43 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will notify you via email to your registered email address and display a prominent notice on our website for at least 30 days before the changes take effect.
We encourage you to review this Privacy Policy periodically. Continued use of aero43 services after changes become effective constitutes your acceptance of the updated policy. If you do not agree with any changes, you may close your account by contacting customer support.
The "Effective Date" at the top of this policy indicates when it was last revised.
If you have questions, concerns, or requests regarding this Privacy Policy or how aero43 handles your personal data, please contact us through the following channels:
We aim to respond to all privacy inquiries within 7 business days and complete data access or deletion requests within 30 days as required by applicable data protection laws.
For additional information about your account rights and responsibilities, please review our Terms & Conditions. For resources on safe gambling practices, visit our Responsible Gaming page.
Our support team is available 24/7 to address any concerns about how we protect and handle your personal data.